The collaboration unifies patient access, care coordination, coding, and revenue cycle operations for providers through a single, accountable platform.
PHOENIX, Sept. 1, 2026 /PRNewswire/ — VitalCX™, the industry’s first global Healthcare Experience Platform (HXP)™, powered by GraceAI™, today announced a strategic collaboration with Innova Solutions, a global technology and talent solutions provider. Together, the companies will provide health systems with a more connected operating model spanning the patient and revenue journey, from first contact through final reimbursement.
With over 90 healthcare organizations using its services, the majority of which are now migrating to GraceAI and its global healthcare operations platform, VitalCX supports health systems seeking to improve patient experience, operational performance, and financial outcomes. Innova Solutions brings scale across coding, health information management (HIM), credentialing as a service, provider data management, and revenue cycle operations. The combination of these capabilities will aim to close the operational gap that exists between the patient experience and revenue cycle to reduce administrative burden, accelerate patient access, improve coding quality, reduce denials, strengthen reimbursement accuracy, and create a more connected experience for patients, providers, and staff. Both companies also bring a hybrid approach combining advanced AI automation with live, trained healthcare RCM experts to maintain the operational rigor and clinical accuracy required in healthcare.
“Healthcare organizations don’t suffer from a lack of vendors; they suffer from a lack of accountability across the patient journey,” said Steve Shefveland, CEO and Founder of VitalCX. “Every handoff between scheduling, referrals, eligibility, authorizations, coding, and revenue cycle creates friction, delays, and lost revenue. Through our partnership with Innova, VitalCX is bringing those workflows together under a single, accountable Healthcare Experience Platform and orchestration layer designed to improve patient experience, operational efficiency, and financial performance.”
Underpinning these capabilities are proprietary AI automation and platform technologies. VitalCX’s Healthcare Experience Platform (HXP), powered by GraceAI, provides workflow intelligence, automation, visibility, and orchestration throughout the full patient journey.
Innova’s AIFICIENT™-powered multimodal platforms bring AI-assisted coding, automated reviews, credentialing, denial prediction, real-time insights, and human-in-the-loop oversight to healthcare operations.
“Providers and health systems are under increasing pressure to improve access and financial performance while reducing the administrative burden on already stretched teams,” said John Fundingsland, Group Vice President, Innova Solutions. “VitalCX and Innova bring complementary strengths to that challenge. By combining nearshore capabilities with Innova’s healthcare operations scale, domain expertise, and AI-driven solutions, we can help providers build a more connected operating model that improves quality, expands capacity, and delivers measurable outcomes across both the patient and revenue journey.”
For more information about VitalCX and Innova Solutions, please visit vitalcx.com and innovasolutions.com
About VitalCX
VitalCX is a global Healthcare Experience Platform (HXP) for providers, hospitals, and health systems that supports healthcare workflows from first patient contact through final reimbursement. VitalCX combines dedicated nearshore Healthcare Experience Managers with GraceAI, its proprietary AI platform purpose-built for healthcare and trained on live clinical workflows, to improve operational reliability and patient outcomes. For more information, visit vitalcx.com
About Innova Solutions
Innova Solutions is a global technology and talent partner specializing in transformative digital solutions.
Founded in 1998, we empower client success through bold innovation, exceptional talent, and unwavering partnership – helping organizations modernize, scale, and deliver measurable technology outcomes.
With the launch of AIFICIENT™, our enterprise AI offering, we embed intelligence across the full technology delivery lifecycle and close the AI outcome gap by turning ambition into measurable results.
Combined with our deep talent communities across digital and AI product engineering, digital assurance, data engineering, cloud, and enterprise applications, AIFICIENT delivers meaningful impact at scale.
Together, these capabilities enable our clients across industries to operate smarter and move faster in an AI-driven world. Learn more at www.innovasolutions.com/
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SOURCE EGS Global, Inc. dba VitalCX
