Following a period of rapid growth, ZEISS Industrial Quality Solutions USA invests in leadership and service transformation to scale alongside its customers.
WIXOM, Mich., Sept. 10, 2026 /PRNewswire/ — ZEISS Industrial Quality Solutions USA today announced a series of leadership and capability investments designed to support continued business growth and increased customer demand nationwide. The announcement reflects ZEISS’ continued investment in the people, infrastructure and regional support needed to increase capacity, strengthen responsiveness and provide customers with greater access to ZEISS expertise.
The announcement includes the appointment of Daniel Tagscherer as Vice President, Head of Finance & Business Operations. With more than 20 years at ZEISS, he has held leadership roles spanning finance, operations and business transformation, most recently serving as Global Head of Finance & Controlling for ZEISS Industrial Quality Solutions. In his new role, Tagscherer will lead key business functions and strategic initiatives that support operational performance, organizational scalability and long-term growth.
“Our continued growth reflects the trust customers place in ZEISS and the value we deliver every day,” said Hendrie Viktor, President of ZEISS Industrial Quality Solutions North America. “Daniel’s combination of financial, operational and transformational leadership will be instrumental in helping us build for the future. His experience and perspective will help ensure we continue to do so with the same focus on quality, innovation and customer commitment that defines ZEISS.”
The company has also appointed Al Chiasson as Vice President, Head of Services. An industry veteran with more than two decades of experience, including more than a decade at ZEISS, Chiasson will lead the company’s service organization, strengthening alignment between technical expertise and service delivery. His deep understanding of customer requirements, applications and operational execution will help further enhance customer experience as ZEISS continues to expand its service capabilities.
“Al has played an important role in building the technical expertise that differentiates ZEISS in the market. He understands our customers’ applications, challenges and long-term goals and has a proven track record leading customer-focused teams. We have tremendous confidence in his ability to scale our service organization while maintaining the high standards of expertise, responsiveness and partnership our customers expect from ZEISS,” Tagscherer said.
Building on these leadership appointments, ZEISS Industrial Quality Solutions USA is implementing an optimized organizational service structure designed to support long-term expansion and customer success. The model creates focused, highly specialized teams with dedicated regional ownership, helping the company stay closely connected to customer needs.
These investments follow a period of double-digit growth over the past three years, as the company continues to scale its capabilities to support customers nationwide. Recent investments include expanding its field service technician network by more than 30 percent, increasing service management resources and investing in regional support capabilities. The company also opened two new ZEISS Quality Excellence Centers in less than a year (Bloomfield, Connecticut, and Huntersville, North Carolina). Together, these steps strengthen access to ZEISS expertise, applications support and service in response to growing demand.
“Our focus is on delivering the world-class service and support our customers deserve. As quality requirements become increasingly complex, access to expertise and trusted partnership is more important than ever. We are committed to helping our customers solve challenges faster and achieve their goals with confidence,” said Chiasson.
To learn more about ZEISS, visit www.zeiss.com/metrology
About ZEISS
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025).
For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world’s leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars.
With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company’s significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS’ technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future.
With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide (September 30, 2025). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.
Further information at www.zeiss.com
ZEISS Industrial Quality Solutions
ZEISS Industrial Quality Solutions is a leading manufacturer of multidimensional metrology solutions. These include coordinate measuring machines, optical and multisensor systems, microscopy systems for industrial quality assurance as well as metrology software for the automotive, aircraft, mechanical engineering, plastics and medical technology industries. Innovative technologies such as 3D X-ray metrology for quality inspection round off the portfolio. In addition, ZEISS Industrial Quality Solutions offers a broad global spectrum of customer services with ZEISS Quality Excellence Centers close to its customers. The company is headquartered in Oberkochen. Production and development sites outside Germany are located in Minneapolis in the USA, Shanghai (China) and Bangalore (India). ZEISS Industrial Quality Solutions is part of the Industrial Quality & Research segment.
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SOURCE Carl Zeiss Industrial Quality Solutions, LLC
