New digital onboarding cuts time to execution by up to 80%, alongside new insights and management capabilities, Clover® and Paze® for online checkout
Why it matters: Merchant services increasingly bring together payment acceptance with software, data and financial services to help businesses manage operations and make informed decisions.
What’s new: Truist is making significant enhancements across the merchant relationship, including a new onboarding experience, insights and management capabilities through Truist Merchant Engage, the Clover®all-in-one business management platform, and Paze® for online checkout.
The impact: Truist’s new digital onboarding experience has reduced time to execution by up to 80%.
CHARLOTTE, N.C., Nov. 3, 2026 /PRNewswire/ — Truist Financial Corporation (NYSE: TFC) today announced comprehensive Merchant Services enhancements, spanning how businesses select solutions, onboard, access insights, manage payments and serve customers across multiple channels.
The investment reflects clients’ increasing need for merchant services to bring together payments, software, data and financial expertise. Truist’s enhanced solutions are designed to fit how clients operate today with the flexibility and support to address more needs over time.
Through the new digital onboarding experience, Truist has reduced the time from a client’s decision to proceed to execution by up to 80%.1 Truist plans to extend the experience across additional Merchant Services solutions over time. Together with enhanced Truist Merchant Engage capabilities, broader access to Clover merchant solutions and Paze for online checkout, the enhancements create a more robust and intuitive client experience.
“We’re raising our ambition in Merchant Services,” said Chris Ward, Truist Head of Enterprise Payments. “We’re creating a simpler, faster and safer experience for clients, with smart solutions that give businesses better insight into payment activity and help them manage more of their operations. That creates more value for clients today and positions them for what’s next.”
Learn more about Truist Merchant Services.
Building merchant services around how businesses operate
The enhancements focus on four client needs:
Start faster. A consultant-guided onboarding process through Truist Merchant Engage reduces manual steps and accelerates time to execution.
See and manage more. Truist Merchant Engage provides access to merchant information and insights related to authorizations, settlements and statements through a more unified Truist experience.
Run more of the business. Clover brings together payment acceptance, business management and customer engagement capabilities through an integrated platform, helping businesses manage more of their operations in one place.
Serve customers in more ways. Paze lets eligible consumers check out online at participating merchants using existing debit and credit cards without reentering payment information.
More than merchant services technology
Truist pairs its merchant services technology with broader financial expertise, flexibility as client needs change and a relationship that can grow with the business.
More flexibility. Businesses can add supported hardware, software and applications as their needs change, with capabilities spanning payment acceptance, business management and online commerce.
Broader financial expertise. Truist can connect Merchant Services with deposits, treasury solutions and lending, helping clients consider payments, cash flow, liquidity and investment together.
Support for different business needs. The expanded capabilities can support restaurants, retailers, professional-services firms, field-services businesses and health care providers, while Truist continues to offer specialized merchant solutions where appropriate.
“Merchant services is becoming much bigger than payment processing,” Ward said. “The winners will bring payments, software and data together with a deep understanding of a business’s cash flow, capital needs and growth plans. Our role as a trusted payments partner is to bring those pieces together, help clients make better decisions and deliver the capabilities they need to operate and grow.”
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About Truist
Truist Financial Corporation (NYSE: TFC) is a purpose-driven financial services company committed to inspiring and building better lives and communities. Headquartered in Charlotte, North Carolina, Truist has leading market share in many of the high-growth markets in the U.S. and offers a wide range of products and services through wholesale and consumer businesses, including consumer and small business banking, commercial and corporate banking, investment banking and capital markets, wealth management, payments, and specialized lending businesses. Truist is a top-10 commercial bank with total assets of $554 billion as of Sept. 30, 2026. Truist Bank, Member FDIC. Equal Housing Lender. Learn more at Truist.com.
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SOURCE Truist Financial Corporation
