TEL AVIV, Israel, Oct. 20, 2026 /PRNewswire/ — Meitav Provident Funds and Pension Ltd. (hereinafter: “Meitav”) proudly announces its achievement in the 2025 Service Index published by Israel’s Capital Market, Insurance and Savings Authority. Reinforcing its market leadership, customer-centric strategy, and operational excellence, Meitav captured the first ranking in the Pension Funds Service Index with a score of 83 out of 100 and secured the second ranking in the Provident Funds Service Index with a score of 85 out of 100.
These results reflect substantial year-over-year operational improvements and strategic advancements across both core sectors:
- Pension Funds: Meitav moved up from 4th place to the top of the ranking, increasing by 3 points.
- Provident Funds: Meitav advanced from 3rd to 2nd place, improving its score by 2 points.
This recognition underscores Meitav’s unwavering commitment to exceptional client service. Notably, the Service Index methodology places rigorous emphasis on actual customer experience, with customer satisfaction and willingness to recommend accounting for 55% of the overall score. Additional evaluated parameters include complaint resolution efficiency, precision in deposit allocations to individual accounts, telephone response agility, and digital service adoption and satisfaction.
According to the Capital Market, Insurance and Savings Authority, the Index is designed to benchmark institutional entities by service quality standards, fostering heightened market competition and driving continuous operational excellence for the ultimate benefit of consumers and investors alike.
About Meitav Investment House
Meitav Investment House (TASE: MTAV) is Israel’s largest investment house, managing financial assets of approximately NIS 480 billion for over 1.6 million clients. Established in 1979, the firm specializes in provident and pension funds, mutual funds, and tailored portfolio management, offering advanced, technology-driven financial solutions. In addition, Meitav has a large retail brokerage platform, institutional brokerage activity, credit activities and alternative asset management.
Company Contact:
Einat Rom, CFO
Investor Relations Contact:
Miri Segal
MS-IR
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SOURCE Meitav Investment House
