Partnership will provide growth capital and strategic resources to support Kipsu’s continued business and team growth, industry-expansion across hospitality, healthcare and other customer experience-focused markets.
MINNEAPOLIS, Sept. 24, 2026 /PRNewswire/ — Kipsu, Inc. (“Kipsu” or the “Company”), a leading customer experience platform that helps hospitality, healthcare and other service leaders engage customers in real time and coordinate the operational workflows required to deliver exceptional service, today announced a strategic partnership with M-One Capital (“M-One”), a private investment firm. As part of the partnership, M-One has made a minority investment in Kipsu. Terms of the transaction were not disclosed.
Kipsu helps high touch service organizations engage the people they serve and coordinate operational workflows to deliver exceptional service. The Company plans to continue expansion within the hospitality industry, developing additional operational and AI-enabled capabilities, and grow in markets like healthcare where responsive communication and coordinated service execution are increasingly important. The Company will also continue to seek strategic acquisition opportunities that complement its technology and extend the value it provides to customers.
“We built Kipsu with a long-term view of where this market is headed,” said Chris Smith, founder and CEO of Kipsu. “Today we are a satisfaction company helping organizations deliver better experiences in the moments that matter. This partnership gives us more resources to keep building — growing our team, investing in our products and expanding our impact. M-One understands what we’re building and shares our long-term perspective, which made them the right partner for this next stage of growth.”
M-One Capital brings extensive experience partnering with founder-led companies and helping management teams execute long-term growth strategies. The firm was drawn to Kipsu’s guest engagement platform, strong customer retention, culture of innovation and the team’s track record of building and scaling a mission-critical solution for hospitality and other service-focused organizations.
“We are excited to partner with the Kipsu team,” said BJ Hansen, Managing Director at M-One Capital. “Kipsu has built a technology platform in an increasingly important category. The team has demonstrated a consistent ability to execute, deepen customer relationships and expand the Company’s capabilities while maintaining a strong and distinctive culture. We look forward to supporting management as Kipsu invests in product innovation, expands within hospitality and brings its platform to additional markets.”
About Kipsu
Kipsu is a technology platform that provides frontline customer experience solutions to hospitality, healthcare, and other leading service organizations. Kipsu’s software enables customers to improve service delivery through real-time digital engagement and operational execution. The Company’s platform helps organizations strengthen customer communication, coordinate frontline workflows, and deliver more responsive and personalized experiences. Headquartered in Minneapolis, MN, Kipsu serves over 45M guests each year across more than 11,000 sites around the world.
About M-One Capital
M-One Capital Management, LLC is a registered investment adviser that conducts business as M-One Capital. Headquartered in Omaha, Nebraska, M-One Capital is a private investment firm focused on being a value-added partner for management teams, founders, and family owners. Specializing in supporting management teams who retain operating control and meaningful ownership, M-One Capital provides equity capital, guidance, and strategic resources to the entrepreneurs and companies in which it invests. McCarthy Capital rebranded to M-One Capital in 2025. For more information, please visit m-onecapital.com.
View original content to download multimedia:https://www.prnewswire.com/news-releases/kipsu-announces-strategic-investment-from-m-one-capital-to-accelerate-growth-and-expansion-302888583.html
SOURCE Kipsu
