Seventh annual ETA-TSG study finds 44% of consumers feel more financially stressed, while 57% report negative consequences when merchants don’t accept their preferred payment method
WASHINGTON, Oct. 30, 2026 /PRNewswire/ — Holiday shoppers are entering the 2026 season under greater financial pressure, and payment flexibility has become one of the clearest ways merchants can win and keep their business, according to a study released today by the Electronic Transactions Association (ETA) and TSG (The Strawhecker Group).
The seventh annual Consumer Holiday Spending Study found that 44% of consumers feel more financially stressed than last year, up from 27% in 2025. Thirty percent report more debt than two years ago, up from 17%, and 33% say they usually take on holiday debt or likely will this year, up from 19%. Concern rose across all eight shopping issues measured by the study, led by inflation (82%). Concern about the affordability of gifts (64%) and managing a budget (57%) each rose 17 percentage points.
Consumers are responding by planning their spending more carefully. Seventy-two percent plan to set a holiday budget this year, and only 23% will shop without one, down from 40% in 2025. Seventy-three percent plan to spend less than $1,000 on holiday purchases. Spending plans are more polarized than last year: 22% expect to spend more, up from 18%, while 32% expect to spend less. This points to a competitive season in which consumers continue to spend but are selective about where those dollars go.
“Consumers are being careful with every dollar this year, and they are paying close attention to how they pay,” said Jodie Kelley, CEO of the Electronic Transactions Association. “Merchants that offer the payment options their customers rely on, with clear terms and strong security, are in the best position to win the sale and keep the customer. The payments industry is helping businesses of every size do exactly that.”
The study of 1,099 U.S. consumers, conducted September 8–13, 2026, found that payment acceptance directly affects where consumers shop. When a merchant does not accept a shopper’s preferred payment method, 24% of consumers would look for the same product at another merchant, and 7% would abandon or postpone the purchase. Another 26% would complete the transaction using a different method but would be less likely to return. In total, 57% report a negative consequence for the merchant.
Newer payment methods are becoming routine. Eighty-one percent of consumers use tap-to-pay regularly, and 89% of those who try it continue using it. Digital wallets and peer-to-peer (P2P) apps also see strong repeat usage, at 61% and 60%, respectively.
“Rising stress and debt make payment flexibility more appealing, and they make transparency and responsible financing more important,” said Mike Strawhecker, President of TSG. “Consumers are telling merchants that value and checkout flexibility matter more than speed. The merchants that deliver both will be best positioned this season.”
The study also found:
- Online shopping: Free shipping (74%) and the ability to pay how they want (72%) are shoppers’ top priorities for online purchases.
- Gift cards: 71% plan to buy at least one gift card, led by retailer-specific cards.
- Buy Now, Pay Later (BNPL): Opinion is split, with 37% viewing BNPL favorably and 36% unfavorably. Twenty percent expect to use it more this season than last.
- AI-assisted shopping: 46% plan to use AI tools to compare prices, but only 23% would let AI complete a purchase on their behalf.
The complete study is available here.
About the Electronic Transactions Association (ETA): The Electronic Transactions Association (ETA) is the world’s leading advocacy and trade association for the payments industry. ETA’s members include the world’s leading payments and financial technology companies—including payment processors, networks, banks, fintechs, software providers, independent software vendors, and payment technology innovators—collectively processing approximately $56.75 trillion annually in purchases and peer-to-peer payments worldwide. Learn more about ETA at www.electran.org.
Media Contact: Scott Talbott, stalbott@electran.org
About TSG: TSG (The Strawhecker Group) is a globally recognized analytics and consulting firm that supports the entire payments ecosystem, serving over 1,000 clients from Fortune 500 leaders to more than a dozen of the world’s most valuable brands. Trusted by industry leaders, TSG’s strategic services, market intelligence, and analytics merge to empower clients with actionable and accessible information. Please visit www.tsgpayments.com.
Media Contact: Andy Nuss, anuss@tsgpayments.com
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SOURCE Electronic Transactions Association (ETA)
