Healthcare innovation award recognizes real-time visual support that helps pharmacy teams resolve technical issues remotely and maintain operational continuity
NEW YORK, Oct. 1, 2026 /PRNewswire/ — TechSee, a global leader in visual AI for customer service, today announced that its customer, Glintt Life, has been named a Silver winner in the Most Innovative Product of the Year – Healthcare category in Best in Biz Awards 2026 International. The award recognizes Glintt Life’s integration of TechSee’s real-time visual support into its healthcare service model.
Glintt Life operates at the core of healthcare delivery, supporting pharmacy networks across Iberia where daily operations directly impact patient access to medication and care. As these environments become more digital, automated, and interconnected, the complexity of maintaining their operations has increased significantly.
Traditionally, support has relied on verbal descriptions and assumptions. Technicians interpret what users describe, often without visibility into the actual issue. This slows down resolution and frequently leads to unnecessary on-site interventions.
With TechSee, technicians can now see the issue in real time, understand the environment, and guide pharmacy staff step by step toward resolution. Users no longer need to explain complex issues; they simply show them through their smartphone camera.
This capability is embedded into day-to-day service operations, supporting a wide range of healthcare-critical scenarios, including diagnosing issues across pharmacy management systems, payment and dispensing workflows, connected devices such as barcode scanners, and automated and robotic pharmacy units. In environments where a lack of visibility traditionally requires physical intervention, visual support enables remote resolution with confidence.
Glintt Life has improved first contact resolution, reduced repeat interactions, and minimized the need for on-site intervention. In a recent customer survey, the visual support service achieved a 4.92/5 average rating and 98.3% satisfaction score.
“Operational continuity is essential to ensuring consistent and reliable healthcare services,” said Sérgio Cruz, Customer Support Director at Glintt Life. “Visual support removes the distance between technician and user, creating a collaborative interaction where issues are understood and resolved together. With TechSee, we can support pharmacists and staff in real time, allowing them to focus on patient care. This recognition reflects the value of that approach.”
As pharmacy environments evolve toward automation, including robotic dispensing systems, visual support enables Glintt Life to support these advanced environments with precision and reliability. The approach also helps the company scale its healthcare services as operational complexity increases.
“We’re proud to see Glintt Life recognized for bringing visual AI into the daily operations of pharmacies,” said Eitan Cohen, CEO of TechSee. “By removing the blind spot between what pharmacy staff experience and what remote technicians can understand, Glintt Life has created a more efficient, reliable, and scalable support model. Their work demonstrates how innovation in healthcare systems can be matched by equally advanced, human-centered support.”
Now in its 14th year, Best in Biz Awards International recognizes businesses across industries and countries, with entries evaluated by an independent panel of editors, reporters, and other members of the press from around the world. For the complete list of winners in Best in Biz Awards 2026 International, visit bestinbizawards.com/intl-2026-winners.
About TechSee
TechSee is the leading Visual AI-powered platform harnessing vision to transform customer service. By enabling businesses to see the problem and solve it effectively, TechSee eliminates friction, reduces costs, and enhances customer satisfaction. Trusted by Fortune 500 companies and industry leaders in telecom, home security, and smart home, our platform delivers seamless, intelligent service experiences at scale. For more information, visit: www.techsee.com.
About Glintt Life
Glintt Life is an Iberian healthcare technology provider with more than 30 years of experience. It develops digital solutions for pharmacies, hospitals, and clinics, helping healthcare professionals deliver care and connect systems across the healthcare ecosystem. Glintt Life’s work combines technology and healthcare expertise to support more efficient services and better patient care. Learn more at glinttlife.com.
View original content:https://www.prnewswire.com/news-releases/glintt-life-wins-silver-in-best-in-biz-awards-2026-international-with-techsee-302896046.html
SOURCE TechSee
