VerifySync review controls and connection alerts help Open Dental teams prepare for January insurance benefit resets.
ALPHARETTA, Ga., Nov. 12, 2026 /PRNewswire/ — Flex Dental Solutions, the patient engagement platform built exclusively for Open Dental, today introduced the new FlexVerification, redesigned to give front desk teams greater visibility and control over automated dental insurance verification. The solution pairs automated eligibility and benefits checks with VerifySync, a review step that lets front desk teams compare insurance portal responses with existing Open Dental data and choose exactly which fields to update.
Insurance verification remains one of the most time-consuming front-desk tasks. A manual dental eligibility and benefits verification takes an average of 12 minutes per transaction, according to the 2024 CAQH Index. In Optum’s analysis of hospital claims, registration and eligibility issues were the leading cause of denials, accounting for 24%, according to the 2024 Revenue Cycle Denials Index.
Key FlexVerification capabilities include:
- VerifySync: A side-by-side comparison of current Open Dental data and the insurance portal response. Teams can now schedule automated verification checks while maintaining full control over which fields are updated in Open Dental.
- Connection alerts: In-app notifications when an insurance portal login needs attention.
- Updated Verification Report: A single queue showing each patient’s review status, plus a daily alert when verifications are ready.
“Front desk teams have been stuck choosing between verifying insurance by hand and using automated tools that still leave them entering the results into Open Dental manually,” said Craig Cormack, General Manager of Flex Dental Solutions. “We wanted to change that. The new FlexVerification does the checking automatically and puts the front desk in charge of the patient record. With January benefits season weeks away, we want Open Dental practices to walk into the new year with verification already handled.”
“We rebuilt FlexVerification around visibility,” said Katie Walters, Group Product Manager at Flex Dental Solutions. “Teams can see exactly what the insurance portals returned, compare what is in Open Dental, choose what updates, and know right away when a portal connection needs attention.”
New and returning customers receive live setup support from the Flex training team, on-demand walkthroughs and monthly customer webinars. The new FlexVerification is available now to Open Dental practices in the U.S. To learn more or book a demo, visit flex.dental/solutions/verify-insurance-fast.
About Flex Dental Solutions
Flex Dental Solutions is the patient engagement and payments platform built exclusively for Open Dental. Founded in 2018 by a practicing dentist, Flex is an authorized Open Dental integration partner serving thousands of practices across the United States and Canada. Its connected suite brings together patient communications, online scheduling, insurance verification, real-time analytics and payments—all deeply integrated with the Open Dental system practices already use. Flex helps dental teams reduce administrative workload, increase treatment plan acceptance and collect payments faster. Learn more at flex.dental.
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SOURCE Flex Dental Solutions
