BCS recognised for Symphony’s application of agentic AI and orchestration across enterprise IT and business operations.
CHENNAI, India, Oct. 13, 2026 /PRNewswire/ — Business Core Solutions (BCS) has won the AI in Operations & Efficiency award at the TOI AI Quotient Awards 2026, presented by The Times of India. The recognition honours Symphony, BCS’s agentic orchestration platform, for its role in advancing enterprise operational efficiency.
The award ceremony took place in Mumbai on 10 September 2026. The category recognises AI solutions focused on streamlining workflows, accelerating automation and improving productivity at scale.
Enterprise operations often require teams to coordinate tasks, approvals and recovery across multiple systems. Symphony brings these activities into governed workflows across enterprise applications, cloud environments and infrastructure. By coordinating execution across these layers, the platform helps reduce manual handoffs, standardise operational procedures and maintain visibility from initiation through completion.
Symphony combines three modes of operation: rule-based orchestration for established procedures, conversational AI through Maestro for guided interaction and human decisions, and ambient agentic AI through isAI for autonomous monitoring and response. Organisations apply the appropriate mode to each task, with defined permissions, approval requirements and audit trails governing execution. Through Maestro, users also interact with workflows directly within Microsoft Teams.
The platform supports business workflows such as Order-to-Cash, Procure-to-Pay and Month-End Close, alongside IT operations including background job management, system maintenance and recovery. Its orchestration capabilities connect prerequisite checks, task dependencies, execution and validation, helping teams manage complete processes across systems.
The award reflects BCS’s focus on applying AI to practical operational needs and helping enterprises adopt autonomous execution with human oversight and governance.
About Symphony
Symphony is an agentic orchestration platform from Business Core Solutions. The platform helps organisations automate, orchestrate, govern and monitor execution across ERP systems, cloud environments, infrastructure, applications, databases, operating systems, ITSM platforms and business workflows.
Its capabilities include low-code orchestration, reusable automation templates, intelligent operations, background job management, enterprise insights, test automation, discovery, licence management, secure vault integrations and governance controls. Maestro AI Assistant and Agentic isAI support conversational interaction and autonomous execution within defined enterprise controls.
Learn more at www.runsymphony.com.
About Business Core Solutions
Business Core Solutions (BCS) is a global enterprise transformation company. Founded in 2014, the company operates across the United States, Europe, the Middle East, Australia and India, providing services across enterprise ecosystems, including SAP, Salesforce, OpenText, AI/ML, agentic orchestration, cloud and data analytics.
These capabilities are complemented by its platforms: Symphony for orchestration, Anugal for identity governance, deKorvai for data intelligence and Mugil for cyber-defence. BCS helps organisations improve execution efficiency, reduce operational complexity and coordinate processes across enterprise systems.
Learn more at www.businesscoresolutions.com.
Media Contact
Akilesh Kumaran
Director of Marketing, Business Core Solutions
Email: akileshkumaran.s@businesscoresolutions.com
Phone: 9003254049
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SOURCE Business Core Solutions
