Bilt Neighborhood OS connects every step of Bryten’s resident experience from discovery through renewal, at home and across the neighborhood, with AI agents simplifying operations, driving retention and unlocking new revenue
PHOENIX, Nov. 10, 2026 /PRNewswire/ — Bryten®, a multifamily property management company, today announced an expanded partnership with Bilt, the neighborhood commerce and rewards platform, to unify the resident experience from discovery to renewal, in and around the home.
Bryten will power its operations with Bilt Neighborhood OS™, an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. It integrates with Bryten’s existing systems to bring together property services, payments, rewards and Neighborhood Benefits™ in one connected resident experience that extends across Bilt’s network of 50,000+ merchant partners, including sports venues, restaurants, fitness studios, pharmacies, parking lots, retail shops and more.
With Neighborhood OS, Bryten residents will gain access to leasing, move-in checklists, package management, service requests, amenity bookings, building access and smart-home integrations through the same Bilt experience they already use to pay rent, earn and redeem rewards and engage with the neighborhood. They can AI Concierge to handle tasks for them, from submitting a service request to reserving a table at a restaurant nearby.
More value at home and around the neighborhood
Neighborhood OS puts AI agents to work across Bryten’s existing property systems and Bilt’s network of merchant partners. Teams can simply text their agents to generate a lease, approve a maintenance request or reserve a building amenity, or arrange personalized neighborhood benefits, like a home essentials kit on move-in day, two tickets to a sports game ahead of renewal, or a dining credit while a resident’s stove is being repaired. By connecting property operations with neighborhood hospitality, teams can reduce manual work and deliver thoughtful service that strengthens resident loyalty and retention.
“Home is our specialty, and that means making residents feel cared for in the moments that matter,” said John Vranich, Partner, Bryten. “With Bilt Neighborhood OS, we can give our teams more time to focus on residents while connecting everyday service with personalized benefits beyond the community. From a smoother move-in to a thoughtful offer from a nearby restaurant, those experiences help us build lasting relationships and give residents more reasons to stay.”
Through Bilt’s new Rent a Home product, Bryten can also surface available apartments to prospective residents within Bilt’s network of 8 million members and help current residents discover another home within its managed portfolio when they need to move. Listings can include personalized leasing incentives and Neighborhood Benefits™ tailored to the applicant, introducing the value of living in a Bryten-managed community before a prospective resident signs a lease.
One in four U.S. apartment buildings run on Bilt, and Bilt has delivered more than $1 billion in value back to members, helping them pay student loans, cover housing payments, book travel and more.
Built around how residents live
Bilt’s inaugural State of the Neighborhood Study, conducted with 451 Research by S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within 15 miles of home. The study also found:
- 77% of renters say rewards on housing payment alone would make them more likely to stay in their home long term;
- 83% of renters say one platform for everything, from rent payments to dinner reservations, would meaningfully improve their experience; and
- 95% of consumers say they would try a local business if they could earn rewards there.
“Your relationship with a resident starts before they sign a lease and grows through the experiences they have every day,” said Ankur Jain, Founder and CEO of Bilt. “Neighborhood OS helps Bryten connect each of those moments, from finding the apartment to getting a repair handled to going out for dinner around the corner or attending a home game for their favorite sports team. Our AI agents help property managers get tasks done and deliver neighborhood benefits that give residents more value from where they live, building loyalty long before renewal.”
About Bryten
Bryten® is nationally recognized as a leader in multifamily property management, collectively managing more than 60,000 homes across the United States. With decades of experience in conventional multifamily, build-to-rent, affordable housing, new development, lease-ups, and value-add communities, Bryten helps owners and investors improve property performance, strengthen occupancy & resident retention, manage expenses, and protect long-term asset value. Using a people-first approach, Bryten helps create communities where residents can thrive. For more information, visit www.livebryten.com.
About Bilt
Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8.2 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS™, the AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. apartment buildings, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.
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