More than 150 innovations shaped with customers give enterprises AI they can control, defend and trust
CHARLOTTE, N.C., Oct. 26, 2026 /PRNewswire/ — Global business leaders are no longer asking only whether AI works. They are asking whether it can be trusted. That was the message when Basware, the market leader in Invoice Lifecycle Management (ILM), brought its two flagship customer communities, VIP and NextGen, together for the first time. As AI scales across critical processes, control, defensibility, and trust are now the defining challenges of enterprise AI adoption.
The two customer communities, representing more than 80 global organizations and $1.4 trillion in combined revenue, came together to discuss how enterprises can scale AI without losing control, how teams should manage agents acting across critical processes, and how organizations can capture productivity gains while keeping decisions controllable, defensible, and trusted.
Jason Kurtz, Chief Executive Officer at Basware, said:
“Together, the customers in the room represent $1.4 trillion in revenue, but across industries and geographies they are asking remarkably similar questions. How do we unlock the value of AI while maintaining trust in the decisions it makes? Basware is helping customers put trust at the center of enterprise AI: AI that finance teams can control, defend, and trust. We have delivered more than 150 innovations shaped with customers, reflecting the challenges they are solving today and the opportunities they expect AI to unlock next.”
Trust is the next test for enterprise AI
The same questions are reflected in Basware’s 2026 Finance Performance Report, which draws on real transactions across 2.5 billion invoices, 6,500 enterprise customers in more than 190 countries and over $10 trillion in combined spend.
Among best-in-class organizations, 96.5% of AI-driven coding and approval-routing decisions complete correctly without human intervention. It shows what is possible when AI is built on trusted data and clear controls, producing decisions organizations can control, defend, and trust.
Kira Mondrus, Chief Marketing Officer at Basware, said:
“The questions customers raised throughout the event were not about what AI can do. They were about what happens when it gets something wrong. Those are the right questions, and finance leaders deserve answers backed by evidence, not promises.”
Innovation shaped with customers
The event reflected the long-standing role customers play in Basware’s innovation process. VIP and NextGen are Basware’s flagship customer programs, bringing together its largest and longest-standing customers. This year, the two communities came together in Dublin for the first time, giving customers a shared view of Basware’s roadmap and a direct influence in shaping it.
Dave Francis, Global Business Services, BrandSafway, a Basware customer who joined the VIP event for the fourth year running, said:
“As AI becomes more important across finance, we need to know that it can be controlled, that its decisions can be defended and that we can trust the outcomes. This year’s VIP event gave us the opportunity to discuss those questions openly with Basware and other finance teams facing many of the same challenges. That exchange is valuable because we learn from one another and have a direct voice in shaping what comes next.”
Customer input has helped shape more than 150 product and platform innovations, helping Basware set the pace for trusted AI in finance. The event also gave customers a deeper look at how Basware’s acquisition of Trustpair extends financial integrity across the full invoice-to-payment lifecycle. VIP previewed where Basware is investing next in trusted AI. Detailed product announcements will follow through its Innovation Showcase.
Mark Johnston, Chief Customer Officer at Basware, concluded:
“The value of VIP and NextGen is not simply what we share with customers. It is what we learn from them. Customers challenge our thinking here, and we turn their insights into measurable value. Trust does not come from AI alone. It comes from combining AI with 40+ years of industry expertise, compliance knowledge and experience of the real challenges finance teams face. That combination of scale, experience, and open discussion is what makes this community so valuable.”
What comes next
The conversations will continue through Basware’s upcoming Innovation Showcase webinar, where the company will share selected examples of how it combines AI with industry expertise, data and compliance knowledge to help finance leaders build greater confidence in AI.
About Basware
Basware is the market leader in Invoice Lifecycle Management. Our platform allows finance teams to gain complete control of every invoice, every time. One place to govern their entire accounts payable process end-to-end, across every country, every ERP, and every supplier. Basware delivers four outcomes CFOs can rely on: Governed Autonomy, AI you can control and decisions you can defend; Continuous Compliance keeping every invoice compliant, protected and provable; Financial Integrity on every transaction; and Enterprise Control over 100% of invoice operations. Basware’s intelligence draws on 2.5 billion invoices, $10 trillion approved for payment, 20 million suppliers and 40+ years of industry expertise. Basware serves 6,500+ customers worldwide, and industry leaders including DHL, Heineken, and NBC Universal Media rely on Basware to run their invoice operations. Gartner, Forrester, and IDC recognize Basware as the category leader. Now it all just happens.
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SOURCE Basware
