As dealerships face growing pressure to operate more efficiently while delivering clearer, more transparent customer experiences, DealerOps and UpdatePromise are partnering to bring together executive-level data clarity and real-time service communication — helping dealers move faster with confidence where it matters most.
CHINO, Calif., Jan. 28, 2026 /PRNewswire/ — By aligning trusted performance insights with real-time service-lane communication, DealerOps and UpdatePromise are helping dealerships translate leadership clarity into consistent execution and clearer customer interactions.
The partnership brings together DealerOps’ ability to deliver clean, reliable, real-time performance insights across dealership departments with UpdatePromise’s service-lane communication platform, ensuring that the same trusted data guiding leadership decisions also supports day-to-day operations and customer-facing moments.
As dealership leaders evaluate new strategies and technologies heading into a pivotal year for fixed operations, aligning internal visibility with real-world execution has become a competitive necessity — not a nice-to-have.
“When data is clear and trusted, teams move faster and make better decisions,” said Mark Begley, Chief Revenue Officer at DealerOps. “Partnering with UpdatePromise allows dealerships to extend that clarity beyond dashboards and into daily operations, where communication, accountability, and customer experience truly come together.”
Aligning Leadership Insight with Service Execution
DealerOps is known for transforming complex dealership data into clear, actionable insights by pulling directly from the DMS and presenting a unified view of performance across departments. UpdatePromise complements that clarity by turning service activity into real-time, customer-facing communication — including appointment updates, inspection findings, approvals, and service transparency.
By working together, the two teams help dealerships ensure the same trusted information guiding leadership decisions also supports consistent execution and communication in the service lane.
“Dealerships don’t need more reports — they need clarity that drives action,” said Curtis Nixon, CEO of UpdatePromise. “Partnering with DealerOps allows us to align leadership-level insights with real-time service communication, so teams are working from the same truth and customers experience greater transparency at every step.”
Shared Focus on Dealer Value
DealerOps and UpdatePromise share a common belief that dealership performance improves when teams are aligned around accurate information and customers are kept informed throughout the service experience.
Through this partnership, dealerships benefit from:
- Stronger alignment between leadership insights and service execution
- Faster, more confident decision-making driven by trusted, real-time data
- Clearer service communication that builds customer understanding and trust
- Reduced friction between departments by connecting performance visibility with real-world workflows
DealerOps’ executive reporting and performance management platform pairs naturally with UpdatePromise’s customer-experience technology to help dealerships operate with greater confidence and consistency.
Experience the Partnership at NADA 2026
Dealers attending NADA 2026 will have the opportunity to connect with both DealerOps and UpdatePromise to learn more about how leadership insight and real-time service communication can work together in practice. Representatives from both teams will be onsite to meet with dealers, share best practices, and discuss how clearer data and communication can support more confident decision-making across fixed operations.
About DealerOps
DealerOps transforms how automotive dealerships leverage their data. Its executive reporting and performance management platform turns complex information into clear, actionable insights that empower dealership leaders and teams to make confident, data-driven decisions.
Learn more at www.dealerops.com
About UpdatePromise
UpdatePromise is a leading SaaS company empowering automotive dealerships and OEMs with intelligent scheduling, customer communication, and fixed-operations solutions. Its platform helps dealerships improve transparency, efficiency, and customer trust across every stage of the service experience.
Learn more at www.updatepromise.com
Press Contact:
Brooke Zavosky | Director of Marketing
UpdatePromise
info@corp.updatepromise.com | (800) 276-9107
www.updatepromise.com
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SOURCE UpdatePromise
